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Myriad of Troll Accounts

14 posts / 0 new
Moderator Retired
<a href="/ja/translator/jansay" class="userpopupinfo username" rel="user1083657">Jansay</a>
登録日: 11.05.2011
Pending moderation

Hello all,

Recently I've been reached by yet another victim of verbal abuse and intolerence. A user felt the need to report to me directly the instances in which she was insulted heavily by somebody because of a trivial matter. The trouble-maker had gotten banned, apparently, but these kind of stories never end there.

Apparently the trouble-maker made another account, and then ANOTHER account just so they could continue to harass the victim. This isn't the first case I've been made aware of, and I'm sure it won't be the last. Not to mention there should probably be tons of it outside my knowledge almost each day. I think I've fed up with this.

Usually there are remedies to situations like these on the internet, such as IP ban or restricted number of accounts per IP. I'm curious as to why this issue hasn't come up yet on the forum (to my knowledge anyways). Even as simple a solution as restricting everyone to have two accounts would suffice to at least shorten this problem. Otherwise it just becomes a silly game of whac-a-mole between moderators, the admin and trouble-makers. Taking counter measures to this nuisance would surely improve the user's experience on this website, too: because most of the time when they complain, what they underline is that "this isn't the place for these stupid kind of fights!". I understand that we can't eradicate the problem, but we sure can stop a troll somehow from making tons of accounts.

I wanted to share this with the public opinion not just as a suggestion but also as a way of increasing awareness; accessorily to see if I lack knowledge on the procedure of ban on the website. And I don't really mind trolls, I apply the golden rule of internet "don't feed the troll" very often, but this is a problem that can be so easily solved that I can't even understand why this is still a problem.

Moderator sapiens sapiens
<a href="/ja/translator/knee427" class="userpopupinfo username" rel="user1110108">Alma Barroca</a>
登録日: 05.04.2012

If it's the user I'm thinking of, we have already noticed them. Just a matter of time til one more account of their goes down.

Theoretically, I have added a thread myself on duplicate accounts, but it's not a surprise to me people who've been banned before do not follow it. Specially trolls.
https://lyricstranslate.com/en/forum/members-only/about-alternate-accounts

As far as I know, LT can no longer store people's IP adresses due to a policy on data security, so that's it - we ban people, then they come back, we ban them again and the circle of life continues. I personally disagree with it, but external policies are policies, the Admins must follow them.

Moderator of Romance Languages
<a href="/ja/translator/carnivorouslamb" class="userpopupinfo username" rel="user1109697">phantasmagoria</a>
登録日: 31.03.2012

Users found with multiple accounts will have those accounts removed. All we can do is wait until they make a mistake, which they often do because they can't help themselves. I'm aware about the user that you're talking about, I'm just compiling information to have them removed. If you have any information we can use, don't hesitate to send us a PM.

Moderator and Scholar of a Dark Age
<a href="/ja/translator/sciera" class="userpopupinfo username" rel="user1077079">Sciera</a>
登録日: 16.02.2011

If I remember correctly, the admins mentioned that because of new EU laws, IP bans are not possible anymore.

Moderator of Romance Languages
<a href="/ja/translator/carnivorouslamb" class="userpopupinfo username" rel="user1109697">phantasmagoria</a>
登録日: 31.03.2012

See? put bait in the water and the fish will come to take a bite.

Moderator of Romance Languages
<a href="/ja/translator/carnivorouslamb" class="userpopupinfo username" rel="user1109697">phantasmagoria</a>
登録日: 31.03.2012

*yawn*

Super Member
<a href="/ja/translator/rakhilalala" class="userpopupinfo username" rel="user1397672">rakhilalala</a>
登録日: 02.10.2018

well they tried lmao

Super Member
<a href="/ja/translator/thalyson-teixeira" class="userpopupinfo username" rel="user1350027">Thalyson Teixeira</a>
登録日: 21.08.2017

Interesting.

Novice
<a href="/ja/translator/lgbt-ist" class="userpopupinfo username" rel="user1415739">LGBT IST</a>
登録日: 17.03.2019

It really is disgusting that such abuse should occur in a lovely site such as this one. We have also been notified by one of you members namely ''uzayates'' for having suffered abuse at the hands of some religious trolls on this site last week for coming out publicly. As LGBT ISTANBUL we will do everything in our power to bring those responsible for hate crimes against our members in front of the Judges. Thank you all for your support.

Novice
<a href="/ja/translator/gaylord" class="userpopupinfo username" rel="user1415747">GAY_LORD</a>
登録日: 18.03.2019

I have also been abused for publicly coming out!. Can I also ask for legal help from you guys?. But the problem is I don't live in Istanbul I live in Varna. Would that be OK darling?

Moderator sapiens sapiens
<a href="/ja/translator/knee427" class="userpopupinfo username" rel="user1110108">Alma Barroca</a>
登録日: 05.04.2012

[@LGBT IST] and [@GAY_LORD] - do you have any proof that this happened? No users contacted any of us (at least that I know) reporting having been harassed.

Super Member
<a href="/ja/translator/%D0%B0%D0%BB%D0%B5%D0%BA%D1%81%D0%B0%D0%BD%D0%B4%D1%80-%D0%BC%D1%83%D1%85%D0%B8%D1%82%D0%B4%D0%B8%D0%BD%D0%BE%D0%B2" class="userpopupinfo username" rel="user1365992">Alexander Frei</a>
登録日: 23.12.2017

Cool Name!

Editor
<a href="/ja/translator/michealt" class="userpopupinfo username" rel="user1222532">michealt</a>
登録日: 11.10.2014
Sciera napisał:

If I remember correctly, the admins mentioned that because of new EU laws, IP bans are not possible anymore.

That is probably the result if a gross misunderstanding of GDPR. IP bans are perfectly legitimate provided they are handled properly. There are some problems with IP bans caused by the non-constancy of IP addresses, nothing to do with EU regulations (including GDPR).

If the registration process currently is inadequate to make IP bans legitimate, change it slightly: include a link to the site rules (and don't allow the process to continue until the user has followed that link) and a tick box to indicate that the user understands and agrees to abide by the site rules, and note that some information about the member, including their IP address, is held in order to enable proper administration of the site. If someone doesn't use the rules link, they never see the tickbox. If someone doesn't see the tick box and tick it when registering, they dont get registered - they are rejected. If they do, then the IP address can be used for site maintenance, including maintenance by enforcing the rules and denying access to a member who has repeatedly and after warning broken the rules. Ideally the site should then have a privacy policy (that can simply state that no information other than that which is explicitly displayed on the sites pages is shared with any third party) which should be visible during the registration process, and the user should have to tick another box to accept that policy before he is granted membership.

If it's necessary to cover guests as well as members, it's a bit more complicated; guests who have been members are covered, they agreed to accept the rules; for guests who haven't been members we need to follow much of the same rigmarole as for joining as a member when a guest first accesses the site - after that the IP address can be used to recognise return of a guest who has already agreed the rules etcetera.

The real problem with IP bans is that someone's IP addres may not be fixed. Mine certainly isn't, because I split my time between a lot of different locations. And what happens when an IP address repesents a hotel room? If a troll used that hotel room and got banned what would happen to the next LT user who logged in from that room?

Moderator and Scholar of a Dark Age
<a href="/ja/translator/sciera" class="userpopupinfo username" rel="user1077079">Sciera</a>
登録日: 16.02.2011
michealt napisał:
Sciera napisał:

If I remember correctly, the admins mentioned that because of new EU laws, IP bans are not possible anymore.

That is probably the result if a gross misunderstanding of GDPR. IP bans are perfectly legitimate provided they are handled properly. There are some problems with IP bans caused by the non-constancy of IP addresses, nothing to do with EU regulations (including GDPR).

If the registration process currently is inadequate to make IP bans legitimate, change it slightly: include a link to the site rules (and don't allow the process to continue until the user has followed that link) and a tick box to indicate that the user understands and agrees to abide by the site rules, and note that some information about the member, including their IP address, is held in order to enable proper administration of the site. If someone doesn't use the rules link, they never see the tickbox. If someone doesn't see the tick box and tick it when registering, they dont get registered - they are rejected. If they do, then the IP address can be used for site maintenance, including maintenance by enforcing the rules and denying access to a member who has repeatedly and after warning broken the rules. Ideally the site should then have a privacy policy (that can simply state that no information other than that which is explicitly displayed on the sites pages is shared with any third party) which should be visible during the registration process, and the user should have to tick another box to accept that policy before he is granted membership.

If it's necessary to cover guests as well as members, it's a bit more complicated; guests who have been members are covered, they agreed to accept the rules; for guests who haven't been members we need to follow much of the same rigmarole as for joining as a member when a guest first accesses the site - after that the IP address can be used to recognise return of a guest who has already agreed the rules etcetera.

The real problem with IP bans is that someone's IP addres may not be fixed. Mine certainly isn't, because I split my time between a lot of different locations. And what happens when an IP address repesents a hotel room? If a troll used that hotel room and got banned what would happen to the next LT user who logged in from that room?

That sounds like a good idea, also to get new users to actually read the website rules.
About changing IP addresses, if someone is intelligent enough to use those there is a chance they are also intelligent enough to keep to website rules after warnings.
And if IPs were banned here in the past, then normally only after a long time of handing out warnings, so if the user had used the same IP during that time it's likely that it's their home IP - albeit of course not certain. I never heard of someone here complaining that they couldn't use the website because of an IP-ban unrelated to them.

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